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Dieter H. (United States of America)
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Full list of words from this list:

words only definitions & notes
  1. trend analysis
    analysis of changes over time
    Conduct quarterly management/executive reviews with the customer addressing corporate updates, life cycle management, training, trend analysis etc.
  2. metrics
    the study of poetic meter and the art of versification
    Facilitate the provision of quarterly reports utilizing metrics provided by Aspect Software internal depts.
  3. proactive
    causing something to happen rather than waiting to respond
    Undertake proactive planning targeted at issue prevention & management.
  4. facilitator
    someone who makes progress easier
    Communicate with internal and external stakeholders regarding points of improvement and act as the facilitator for improvement implementation.
  5. motivate
    give an incentive for action
    • Proactive and self motivated team player
    • Proven analytical and problem solving skills.
  6. cohesiveness
    the property of being cohesive and sticky
    Generate and Maintain Account Cohesiveness
     Act as a single point of communication for tactical issue planning and for escalation/resolution.
  7. interpersonal
    occurring among or involving several people
    - Excellent interpersonal skills.
  8. stakeholder
    one who has an interest in something, especially a business
    Communicate with internal and external stakeholders regarding points of improvement and act as the facilitator for improvement implementation.
  9. problem solving
    the thought processes involved in solving a problem
    • Proactive and self motivated team player
    • Proven analytical and problem solving skills.
  10. implementation
    the act of providing a means for accomplishing something
    Communicate with internal and external stakeholders regarding points of improvement and act as the facilitator for improvement implementation.
  11. escalation
    an increase or intensification
    • Responsible for Developing and Promoting a Collaborative Vendor-Customer Relationship
    Be fully aware at all times of the commercial objectives within the account
    For customer escalations, work with GCS, professional services and other internal Aspect departments ensuring the appropriate level of resource, accountability and communication is maintained to facilitate prompt resolution whilst maintaining a mature balance between company and customer interests
    Utilize Support da...
  12. customer
    someone who pays for goods or services
    The Premier Customer Relationship Manager (PCRM) plays a crucial role in the success of Aspect’s Premier Customer Care program, working with Aspect’s designated Premier accounts to serve as a primary point of contact in the post sales environment.
  13. advisement
    careful consideration
    An integral part of the Aspect Account Team the PCRM is charged with ensuring superior levels of Customer Satisfaction


    Principal Accountabilities
    • Provide post-sales account leadership and advisement.
  14. contractual
    relating to or part of a binding legal agreement
    Ensure that complete maintenance and contractual entitlements are maintained and maximized.
  15. metric
    based on a decimal unit of measurement
    Facilitate the provision of quarterly reports utilizing metrics provided by Aspect Software internal depts.
  16. baseline
    a standard by which things are measured or compared
    Maintain constant knowledge of customers’ strategic business objectives, operational metrics, baseline performance indices, and improvement goals.
  17. life cycle
    a series of stages through which an organism passes
    Conduct quarterly management/executive reviews with the customer addressing corporate updates, life cycle management, training, trend analysis etc.
  18. telephony
    transmitting speech at a distance
    • Demonstrated knowledge of data and telephony and contact center technology environments.
  19. operational
    pertaining to a series of actions for achieving a result
    Maintain constant knowledge of customers’ strategic business objectives, operational metrics, baseline performance indices, and improvement goals.
  20. motivated
    strongly driven to succeed or achieve something
    • Proactive and self motivated team player
    • Proven analytical and problem solving skills.
  21. public speaking
    delivering an address to a public audience
     Maintain oversight all ongoing implementations, report status and issue resolution planning
     Ensure handoff process for new installations
     Publish and maintain customer account plans on the Aspect Software web site
    Key success factors in this role include the following:
    Ability to concisely and effectively hold complex dialogs with Senior Level Managers via multiple communication mediums (phone, email, virtual, public speaking, etc.).
  22. analytical
    using or skilled in using reasoning
    • Proactive and self motivated team player
    • Proven analytical and problem solving skills.
  23. communication
    the activity of conveying information
    • Responsible for Developing and Promoting a Collaborative Vendor-Customer Relationship
    Be fully aware at all times of the commercial objectives within the account
    For customer escalations, work with GCS, professional services and other internal Aspect departments ensuring the appropriate level of resource, accountability and communication is maintained to facilitate prompt resolution whilst maintaining a mature balance between company and customer interests
    Utilize Support da...
Created on 十二月 22, 2010

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