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Dieter H. (United States of America)
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Full list of words from this list:

words only definitions & notes
  1. metrics
    the study of poetic meter and the art of versification
    Demonstrated results in metrics and evaluation of blended performance improvement interventions.
  2. acclimation
    adaptation to a new environment or situation
    • Developed corporate acclimation/concierge program to increase on-boarding effectiveness.
  3. instructional
    of or relating to or used in instruction
    Proven success in instructional design and development, facilitation, e-learning, talent/succession planning, recruiting, budgeting, quality control/assurance and organizational development.
  4. organizational
    of or relating to an organization
    Proven success in instructional design and development, facilitation, e-learning, talent/succession planning, recruiting, budgeting, quality control/assurance and organizational development.
  5. DDI
    an antiviral drug used to combat HIV infection
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Business, MBA
    ...
  6. quality control
    maintenance of standards of quality of manufactured goods
    Proven success in instructional design and development, facilitation, e-learning, talent/succession planning, recruiting, budgeting, quality control/assurance and organizational development.
  7. optimization
    the act of rendering optimal
    • Develop and manage comprehensive Learning Organization Optimization program to enhance client effectiveness in training delivery, learning technologies, control, value and ROI.




    FVP | CHIEF LEARNING OFFICER 2007 – 2008 Indymac Resources
    Responsible for leading the training, communications, talent and organizational development functions consistently with corporate strategy, regulatory compliance and changing industry requirements for 10,000 employees nationwide.
  8. call center
    a center equipped to handle a large volume of telephone calls (especially for taking orders or serving customers)
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Develo...
  9. workforce
    the people employed or available for employment
    • Created strategy and implementation of global learning and workforce management infrastructure, processes and standards.
  10. implementation
    the act of providing a means for accomplishing something
    • Created strategy and implementation of global learning and workforce management infrastructure, processes and standards.
  11. certification
    documentary proof that something is true
    • Created multiple “off-the-shelf” training programs for client delivery and certification.
  12. ROI
    (corporate finance) the amount, expressed as a percentage, that is earned on a company's total capital calculated by dividing the total capital into earnings before interest, taxes, or dividends are paid
    • Develop and manage comprehensive Learning Organization Optimization program to enhance client effectiveness in training delivery, learning technologies, control, value and ROI.




    FVP | CHIEF LEARNING OFFICER 2007 – 2008 Indymac Resources
    Responsible for leading the training, communications, talent and organizational development functions consistently with corporate strategy, regulatory compliance and changing industry requirements for 10,000 employees nationwide.
  13. facilitation
    act of assisting the progress or improvement of something
    Proven success in instructional design and development, facilitation, e-learning, talent/succession planning, recruiting, budgeting, quality control/assurance and organizational development.
  14. outsource
    obtain goods or services from an external supplier
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Development
    •...
  15. metric
    based on a decimal unit of measurement
    Demonstrated results in metrics and evaluation of blended performance improvement interventions.
  16. MBA
    a master's degree in business
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Business, M...
  17. training
    activity leading to skilled behavior
    DYNAMIC LEARNING AND TALENT MANAGEMENT EXECUTIVE
    executive summary
    High-energy learning and talent management executive with demonstrated accomplishments and over 20 years of experience in training/performance improvement and talent management.
  18. evaluation
    the act of ascertaining or judging the quality of
    Demonstrated results in metrics and evaluation of blended performance improvement interventions.
  19. off-the-shelf
    (especially of clothing) made in standard sizes and available from merchandise in stock
    • Created multiple “off-the-shelf” training programs for client delivery and certification.
  20. learning
    the cognitive process of acquiring skill or knowledge
    DYNAMIC LEARNING AND TALENT MANAGEMENT EXECUTIVE
    executive summary
    High-energy learning and talent management executive with demonstrated accomplishments and over 20 years of experience in training/performance improvement and talent management.
  21. streamline
    contour economically or efficiently
    • Streamlined business process to allow for a 15% reduction in operational overhead.
  22. inductee
    a person admitted into an organization or social group
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Business, MBA
    ...
  23. management
    the act of controlling something
    DYNAMIC LEARNING AND TALENT MANAGEMENT EXECUTIVE
    executive summary
    High-energy learning and talent management executive with demonstrated accomplishments and over 20 years of experience in training/performance improvement and talent management.
  24. holistic
    emphasizing the organic relation between parts and the whole
    Lead the sales process offering holistic solutions in corporate training, career development and learning technologies to large corporations.
  25. technologist
    a person who uses scientific knowledge to solve practical problems
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Business, MBA
    ...
  26. implemented
    forced or compelled or put in force
    • Implemented cost control measures to reduce controllable expense by 56% annually.
  27. fiduciary
    relating to or of the nature of a legal trust
    Redesigned entire learning, talent and organizational development platform to streamline process and create efficiencies in delivery, evaluation, cost control and ROI. Fiduciary management, discretion and accountability for enterprise platforms across Consumer Sales, Business Sales, Originations, Consumer Cross-Sell, Customer Service and Telesales platforms.
  28. development
    a process in which something passes to a different stage
    Proven success in instructional design and development, facilitation, e-learning, talent/succession planning, recruiting, budgeting, quality control/assurance and organizational development.
  29. sales
    income (at invoice values) received for goods and services over some given period of time
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Develo...
  30. training program
    a program designed for training in specific skills
    • Created multiple “off-the-shelf” training programs for client delivery and certification.
  31. controllable
    capable of being controlled
    • Implemented cost control measures to reduce controllable expense by 56% annually.
  32. accountability
    responsibility to someone or for some activity
    Redesigned entire learning, talent and organizational development platform to streamline process and create efficiencies in delivery, evaluation, cost control and ROI. Fiduciary management, discretion and accountability for enterprise platforms across Consumer Sales, Business Sales, Originations, Consumer Cross-Sell, Customer Service and Telesales platforms.
  33. accreditation
    the act of granting official approval or recognition
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Busines...
  34. performance
    the act of doing something successfully
    DYNAMIC LEARNING AND TALENT MANAGEMENT EXECUTIVE
    executive summary
    High-energy learning and talent management executive with demonstrated accomplishments and over 20 years of experience in training/performance improvement and talent management.
  35. delivery
    voluntary transfer of something from one party to another
    • Created multiple “off-the-shelf” training programs for client delivery and certification.
  36. employee
    a worker who is hired to perform a job
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Develo...
  37. talent
    natural abilities or qualities
    DYNAMIC LEARNING AND TALENT MANAGEMENT EXECUTIVE
    executive summary
    High-energy learning and talent management executive with demonstrated accomplishments and over 20 years of experience in training/performance improvement and talent management.
  38. corporate
    of or belonging to a business firm
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Develo...
  39. high-energy
    of or relating to elementary particles having energies of hundreds of thousands of electron volts
    DYNAMIC LEARNING AND TALENT MANAGEMENT EXECUTIVE
    executive summary
    High-energy learning and talent management executive with demonstrated accomplishments and over 20 years of experience in training/performance improvement and talent management.
  40. train
    educate for a future role or function
    DYNAMIC LEARNING AND TALENT MANAGEMENT EXECUTIVE
    executive summary
    High-energy learning and talent management executive with demonstrated accomplishments and over 20 years of experience in training/performance improvement and talent management.
  41. dieter
    a person who diets
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Business, MBA
    ...
  42. oversee
    watch and direct
    Oversee risk management and legal activities: client contracts, partnership agreements, leases and other legal documents.
  43. platform
    a raised horizontal surface
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Develo...
  44. servicing
    the act of mating by male animals
    Oversaw curriculum development, design, delivery, implementation and execution of instructor-led, virtual classroom and e-learning curricula for Retail, Wholesale, Telesales, Servicing, Administration and Operations employees.
  45. reduce
    make smaller
    • Reduced regulatory risk by establishing an enterprise compliance training function that resulted in significantly improved audit ratings.
  46. effectiveness
    power to be effective
    • Improved business performance, strengthened organizational capability and leverage across the enterprise and client base to drive overall effectiveness through integrated strategic talent management and learning practices.
  47. global
    involving the entire earth
    • Created strategy and implementation of global learning and workforce management infrastructure, processes and standards.
  48. operational
    pertaining to a series of actions for achieving a result
    Manage and oversee all sales, operational, financial and business planning activities.
  49. sale
    the general activity of selling
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Develo...
  50. legal document
    (law) a document that states some contractual relationship or grants some right
    Oversee risk management and legal activities: client contracts, partnership agreements, leases and other legal documents.
  51. client
    someone who pays for goods or services
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Development
    •...
  52. regulatory
    restricting according to rules or principles
    • Develop and manage comprehensive Learning Organization Optimization program to enhance client effectiveness in training delivery, learning technologies, control, value and ROI.




    FVP | CHIEF LEARNING OFFICER 2007 – 2008 Indymac Resources
    Responsible for leading the training, communications, talent and organizational development functions consistently with corporate strategy, regulatory compliance and changing industry requirements for 10,000 employees nationwide.
  53. benchmark
    a surveyor's mark on an object of predetermined position
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Busines...
  54. relocation
    the act of changing your residence or place of business
    Note: currently resides in Seattle, WA and open to domestic relocation

  55. curriculum
    an integrated course of academic studies
    Oversaw curriculum development, design, delivery, implementation and execution of instructor-led, virtual classroom and e-learning curricula for Retail, Wholesale, Telesales, Servicing, Administration and Operations employees.
  56. retail
    the selling of goods to consumers
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Develo...
  57. origination
    the act of starting something for the first time
    Redesigned entire learning, talent and organizational development platform to streamline process and create efficiencies in delivery, evaluation, cost control and ROI. Fiduciary management, discretion and accountability for enterprise platforms across Consumer Sales, Business Sales, Originations, Consumer Cross-Sell, Customer Service and Telesales platforms.
  58. coaching
    the job of a professional coach
    • Developed and managed quality control and coaching program resulting in a 50% improvement in call center performance metrics.
  59. manage
    be in charge of, act on, or dispose of
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Development
    •...
  60. retention
    the act of keeping something
    • Establishment and development of national acclimation program which reduced training expense by 22%, shortened on-boarding time and increased employee retention by 52%.
  61. infrastructure
    the basic features of a system or organization
    • Created strategy and implementation of global learning and workforce management infrastructure, processes and standards.
  62. learn
    gain knowledge or skills
    DYNAMIC LEARNING AND TALENT MANAGEMENT EXECUTIVE
    executive summary
    High-energy learning and talent management executive with demonstrated accomplishments and over 20 years of experience in training/performance improvement and talent management.
  63. budgetary
    of or relating to a budget
    Full budgetary discretion for global enterprise training and talent management platform supporting 10,500 employees nationwide.
  64. create
    bring into existence
    Create the strategic five-year plan and implement new processes and approaches.
  65. program
    a series of steps to be carried out
    • Created multiple “off-the-shelf” training programs for client delivery and certification.
  66. customer
    someone who pays for goods or services
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Develo...
  67. advisor
    an expert who gives guidance
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Busines...
  68. University of Washington
    a university in Seattle, Washington
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Busines...
  69. strategy
    an elaborate and systematic plan of action
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Development
    •...
  70. wholesale
    the selling of goods to merchants
    Oversaw curriculum development, design, delivery, implementation and execution of instructor-led, virtual classroom and e-learning curricula for Retail, Wholesale, Telesales, Servicing, Administration and Operations employees.
  71. enterprise
    a purposeful or industrious undertaking
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Develo...
  72. develop
    progress or evolve through a process of natural growth
    Develop and direct the execution of sales and operating policies to support overall company objectives.
  73. implement
    a piece of equipment or a tool used for a specific purpose
    Create the strategic five-year plan and implement new processes and approaches.
  74. improvement
    the act of making something better
    DYNAMIC LEARNING AND TALENT MANAGEMENT EXECUTIVE
    executive summary
    High-energy learning and talent management executive with demonstrated accomplishments and over 20 years of experience in training/performance improvement and talent management.
  75. redesign
    design anew, make a new design for
    Redesigned entire learning, talent and organizational development platform to streamline process and create efficiencies in delivery, evaluation, cost control and ROI. Fiduciary management, discretion and accountability for enterprise platforms across Consumer Sales, Business Sales, Originations, Consumer Cross-Sell, Customer Service and Telesales platforms.
  76. increase
    a process of becoming larger or longer or more numerous
    • Negotiated key vendor and client contracts resulting in a 42% revenue increase.
  77. facilitate
    make easier
    • Develop and facilitate key corporate training and staff development interventions to F1000 clients.
  78. integrate
    make into a whole or make part of a whole
    • Improved business performance, strengthened organizational capability and leverage across the enterprise and client base to drive overall effectiveness through integrated strategic talent management and learning practices.
  79. boarding
    the act of passengers and crew getting aboard a ship or aircraft
    • Developed corporate acclimation/concierge program to increase on-boarding effectiveness.
  80. streamlined
    made efficient by stripping off nonessentials
    • Streamlined business process to allow for a 15% reduction in operational overhead.
  81. departmental
    of or relating to a department
    • Developed and facilitated departmental employee development program to increase productivity, platform delivery, performance consulting, organizational development and instructional design skills.
  82. reduced
    made less in size or amount or degree
    • Reduced regulatory risk by establishing an enterprise compliance training function that resulted in significantly improved audit ratings.
  83. overall
    involving only main features
    Develop and direct the execution of sales and operating policies to support overall company objectives.
  84. strategic
    relating to an elaborate and systematic plan of action
    Create the strategic five-year plan and implement new processes and approaches.
  85. nationwide
    occurring or extending throughout a country or nation
    • Develop and manage comprehensive Learning Organization Optimization program to enhance client effectiveness in training delivery, learning technologies, control, value and ROI.




    FVP | CHIEF LEARNING OFFICER 2007 – 2008 Indymac Resources
    Responsible for leading the training, communications, talent and organizational development functions consistently with corporate strategy, regulatory compliance and changing industry requirements for 10,000 employees nationwide.
  86. developed
    being changed over time, as to be stronger or more complete
    • Developed and facilitated departmental employee development program to increase productivity, platform delivery, performance consulting, organizational development and instructional design skills.
  87. multiple
    having or involving more than one part or entity
    • Created multiple “off-the-shelf” training programs for client delivery and certification.
  88. blended
    combined or mixed together so that the constituent parts are indistinguishable
    Demonstrated results in metrics and evaluation of blended performance improvement interventions.
  89. financial
    involving fiscal matters
    Manage and oversee all sales, operational, financial and business planning activities.
  90. savings bank
    a thrift institution in the northeastern United States
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Busines...
  91. compliance
    the act of submitting, usually surrendering power to another
    • Develop and manage comprehensive Learning Organization Optimization program to enhance client effectiveness in training delivery, learning technologies, control, value and ROI.




    FVP | CHIEF LEARNING OFFICER 2007 – 2008 Indymac Resources
    Responsible for leading the training, communications, talent and organizational development functions consistently with corporate strategy, regulatory compliance and changing industry requirements for 10,000 employees nationwide.
  92. concierge
    a caretaker in an apartment complex or hotel
    • Developed corporate acclimation/concierge program to increase on-boarding effectiveness.
  93. affiliation
    the act of becoming formally connected or joined
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Busines...
  94. process
    a particular course of action intended to achieve a result
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Develo...
  95. nationally
    extending throughout an entire nation
    • Managed a $12mm budget with multiple cost centers and facilities supporting a nationally-distributed workforce.
  96. design
    the act of working out the form of something
    Proven success in instructional design and development, facilitation, e-learning, talent/succession planning, recruiting, budgeting, quality control/assurance and organizational development.
  97. supporting
    the act of bearing the weight of or strengthening
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Develo...
  98. key
    metal device that allows a lock's mechanism to be rotated
    • Develop and facilitate key corporate training and staff development interventions to F1000 clients.
  99. leverage
    the mechanical advantage gained by a machine on a fulcrum
    • Improved business performance, strengthened organizational capability and leverage across the enterprise and client base to drive overall effectiveness through integrated strategic talent management and learning practices.
  100. regional
    characteristic of a particular area
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Busines...
  101. planning
    an act of formulating a program for a course of action
    Proven success in instructional design and development, facilitation, e-learning, talent/succession planning, recruiting, budgeting, quality control/assurance and organizational development.
  102. execution
    putting a condemned person to death
    Develop and direct the execution of sales and operating policies to support overall company objectives.
  103. vendor
    someone who exchanges goods or services for money
    • Negotiated key vendor and client contracts resulting in a 42% revenue increase.
  104. comprehensive
    including all or everything
    • Develop and manage comprehensive Learning Organization Optimization program to enhance client effectiveness in training delivery, learning technologies, control, value and ROI.




    FVP | CHIEF LEARNING OFFICER 2007 – 2008 Indymac Resources
    Responsible for leading the training, communications, talent and organizational development functions consistently with corporate strategy, regulatory compliance and changing industry requirements for 10,000 employees nationwide.
  105. improve
    to make better
    • Improved business performance, strengthened organizational capability and leverage across the enterprise and client base to drive overall effectiveness through integrated strategic talent management and learning practices.
  106. indicator
    a device for showing the operating condition of some system
    • Developed sales accountability program to increase sales performance indicators by 70%.
  107. demonstrate
    give an exhibition of to an interested audience
    DYNAMIC LEARNING AND TALENT MANAGEMENT EXECUTIVE
    executive summary
    High-energy learning and talent management executive with demonstrated accomplishments and over 20 years of experience in training/performance improvement and talent management.
  108. establishment
    the act of forming something
    Accomplished in the establishment and oversight of talent management systems including learning, content, performance and succession planning.
  109. intervention
    the act of putting something between two things
    Demonstrated results in metrics and evaluation of blended performance improvement interventions.
  110. audit
    examine carefully for accuracy
    • Reduced regulatory risk by establishing an enterprise compliance training function that resulted in significantly improved audit ratings.
  111. oversight
    an unintentional omission from failure to notice something
    Accomplished in the establishment and oversight of talent management systems including learning, content, performance and succession planning.
  112. initiative
    readiness to embark on bold new ventures
    Established and directed strategic national training and organizational development initiatives for top ten financial services institution.
  113. banking
    engaging in the business of keeping money for savings and checking accounts or for exchange or for issuing loans and credit etc.
    Developed and delivered comprehensive customer service training curriculum for Retail, Wholesale and Telesales employees across Consumer Lending, Investment Banking and Retail Banking delivery channels.
  114. consumer
    a person who uses goods or services
    Redesigned entire learning, talent and organizational development platform to streamline process and create efficiencies in delivery, evaluation, cost control and ROI. Fiduciary management, discretion and accountability for enterprise platforms across Consumer Sales, Business Sales, Originations, Consumer Cross-Sell, Customer Service and Telesales platforms.
  115. demonstrated
    having been demonstrated or verified beyond doubt
    DYNAMIC LEARNING AND TALENT MANAGEMENT EXECUTIVE
    executive summary
    High-energy learning and talent management executive with demonstrated accomplishments and over 20 years of experience in training/performance improvement and talent management.
  116. certified
    verified as having met certain requirements
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Business, MBA
    ...
  117. assurance
    a binding commitment to do or give or refrain from something
    Proven success in instructional design and development, facilitation, e-learning, talent/succession planning, recruiting, budgeting, quality control/assurance and organizational development.
  118. integrated
    formed or united into a whole
    • Improved business performance, strengthened organizational capability and leverage across the enterprise and client base to drive overall effectiveness through integrated strategic talent management and learning practices.
  119. investment
    laying out money or capital in an enterprise
    • Wrote and managed grants totaling more than $1.6million in credits to department P&L.

    SVP | CHIEF LEARNING OFFICER 2002 – 2007 American Home Investment Corp.
  120. coo
    the sound made by a pigeon
    Key executive management positions reporting to CEOs, COOs and Directors.
  121. discretion
    power of making choices unconstrained by external agencies
    Redesigned entire learning, talent and organizational development platform to streamline process and create efficiencies in delivery, evaluation, cost control and ROI. Fiduciary management, discretion and accountability for enterprise platforms across Consumer Sales, Business Sales, Originations, Consumer Cross-Sell, Customer Service and Telesales platforms.
  122. productivity
    the quality of yielding positive results
    • Developed and facilitated departmental employee development program to increase productivity, platform delivery, performance consulting, organizational development and instructional design skills.
  123. cost
    be priced at
    Redesigned entire learning, talent and organizational development platform to streamline process and create efficiencies in delivery, evaluation, cost control and ROI. Fiduciary management, discretion and accountability for enterprise platforms across Consumer Sales, Business Sales, Originations, Consumer Cross-Sell, Customer Service and Telesales platforms.
  124. shortened
    cut short
    • Establishment and development of national acclimation program which reduced training expense by 22%, shortened on-boarding time and increased employee retention by 52%.
  125. blend
    mix together different elements
    Demonstrated results in metrics and evaluation of blended performance improvement interventions.
  126. executive
    a person responsible for the administration of a business
    DYNAMIC LEARNING AND TALENT MANAGEMENT EXECUTIVE
    executive summary
    High-energy learning and talent management executive with demonstrated accomplishments and over 20 years of experience in training/performance improvement and talent management.
  127. enhance
    increase
    • Develop and manage comprehensive Learning Organization Optimization program to enhance client effectiveness in training delivery, learning technologies, control, value and ROI.




    FVP | CHIEF LEARNING OFFICER 2007 – 2008 Indymac Resources
    Responsible for leading the training, communications, talent and organizational development functions consistently with corporate strategy, regulatory compliance and changing industry requirements for 10,000 employees nationwide.
  128. accomplishment
    the action of achieving something
    DYNAMIC LEARNING AND TALENT MANAGEMENT EXECUTIVE
    executive summary
    High-energy learning and talent management executive with demonstrated accomplishments and over 20 years of experience in training/performance improvement and talent management.
  129. control
    power to direct or determine
    Proven success in instructional design and development, facilitation, e-learning, talent/succession planning, recruiting, budgeting, quality control/assurance and organizational development.
  130. budget
    a summary of intended expenditures
    Proven success in instructional design and development, facilitation, e-learning, talent/succession planning, recruiting, budgeting, quality control/assurance and organizational development.
  131. credits
    a list of acknowledgements of those who contributed to the creation of a film (usually run at the end of the film)
    • Wrote and managed grants totaling more than $1.6million in credits to department P&L.

    SVP | CHIEF LEARNING OFFICER 2002 – 2007 American Home Investment Corp.
  132. communications
    the discipline that studies transmitting information
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Development
    •...
  133. proven
    established beyond doubt
    Proven success in instructional design and development, facilitation, e-learning, talent/succession planning, recruiting, budgeting, quality control/assurance and organizational development.
  134. technology
    the practical application of science to commerce or industry
    Lead the sales process offering holistic solutions in corporate training, career development and learning technologies to large corporations.
  135. classroom
    a room in a school where lessons take place
    Oversaw curriculum development, design, delivery, implementation and execution of instructor-led, virtual classroom and e-learning curricula for Retail, Wholesale, Telesales, Servicing, Administration and Operations employees.
  136. responsible for
    being the agent or cause
    • Develop and manage comprehensive Learning Organization Optimization program to enhance client effectiveness in training delivery, learning technologies, control, value and ROI.




    FVP | CHIEF LEARNING OFFICER 2007 – 2008 Indymac Resources
    Responsible for leading the training, communications, talent and organizational development functions consistently with corporate strategy, regulatory compliance and changing industry requirements for 10,000 employees nationwide.
  137. distribute
    give to several people
    • Managed a $12mm budget with multiple cost centers and facilities supporting a nationally-distributed workforce.
  138. leadership
    the status of being in charge
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Develo...
  139. improved
    become or made better in quality
    • Improved business performance, strengthened organizational capability and leverage across the enterprise and client base to drive overall effectiveness through integrated strategic talent management and learning practices.
  140. business
    the principal activity in one's life to earn money
    Manage and oversee all sales, operational, financial and business planning activities.
  141. capability
    the quality of being able to do something
    • Improved business performance, strengthened organizational capability and leverage across the enterprise and client base to drive overall effectiveness through integrated strategic talent management and learning practices.
  142. consistently
    in a systematic or steady manner
    • Develop and manage comprehensive Learning Organization Optimization program to enhance client effectiveness in training delivery, learning technologies, control, value and ROI.




    FVP | CHIEF LEARNING OFFICER 2007 – 2008 Indymac Resources
    Responsible for leading the training, communications, talent and organizational development functions consistently with corporate strategy, regulatory compliance and changing industry requirements for 10,000 employees nationwide.
  143. service
    an act of help or assistance
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Develo...
  144. significantly
    in an important manner
    • Reduced regulatory risk by establishing an enterprise compliance training function that resulted in significantly improved audit ratings.
  145. Key
    United States lawyer and poet who wrote a poem after witnessing the British attack on Baltimore during the War of 1812; the poem was later set to music and entitled `The Star-Spangled Banner' (1779-1843)
    Key executive management positions reporting to CEOs, COOs and Directors.
  146. product
    an artifact that has been created by someone or some process
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Development
    •...
  147. succession
    the action or process of taking over an office or position
    Proven success in instructional design and development, facilitation, e-learning, talent/succession planning, recruiting, budgeting, quality control/assurance and organizational development.
  148. support
    the act of bearing the weight of or strengthening
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Develo...
  149. Service
    Canadian writer who wrote about life in the Yukon Territory
    Redesigned entire learning, talent and organizational development platform to streamline process and create efficiencies in delivery, evaluation, cost control and ROI. Fiduciary management, discretion and accountability for enterprise platforms across Consumer Sales, Business Sales, Originations, Consumer Cross-Sell, Customer Service and Telesales platforms.
  150. negotiate
    discuss the terms of an arrangement
    • Negotiated key vendor and client contracts resulting in a 42% revenue increase.
  151. Seattle
    a major port of entry and the largest city in Washington
    Note: currently resides in Seattle, WA and open to domestic relocation

  152. standard
    a basis for comparison
    • Created strategy and implementation of global learning and workforce management infrastructure, processes and standards.
  153. alliance
    the state of being joined in an association or coalition
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Busines...
  154. volume
    the property of something that is great in magnitude
    • Designed and managed key product training certifications to increase volume by 122%.
  155. center
    an area that is in the middle of some larger region
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Develo...
  156. partnership
    a cooperative relationship between people or groups
    Oversee risk management and legal activities: client contracts, partnership agreements, leases and other legal documents.
  157. instructor
    a person whose occupation is teaching
    Oversaw curriculum development, design, delivery, implementation and execution of instructor-led, virtual classroom and e-learning curricula for Retail, Wholesale, Telesales, Servicing, Administration and Operations employees.
  158. summary
    a brief statement that presents the main points
    DYNAMIC LEARNING AND TALENT MANAGEMENT EXECUTIVE
    executive summary
    High-energy learning and talent management executive with demonstrated accomplishments and over 20 years of experience in training/performance improvement and talent management.
  159. direct
    proceeding without interruption
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Develo...
  160. shorten
    make short or shorter
    • Establishment and development of national acclimation program which reduced training expense by 22%, shortened on-boarding time and increased employee retention by 52%.
  161. responsible
    worthy of or requiring trust; held accountable
    • Develop and manage comprehensive Learning Organization Optimization program to enhance client effectiveness in training delivery, learning technologies, control, value and ROI.




    FVP | CHIEF LEARNING OFFICER 2007 – 2008 Indymac Resources
    Responsible for leading the training, communications, talent and organizational development functions consistently with corporate strategy, regulatory compliance and changing industry requirements for 10,000 employees nationwide.
  162. designed
    done or made or performed with purpose and intent
    • Designed and managed key product training certifications to increase volume by 122%.
  163. reside
    live in
    Note: currently resides in Seattle, WA and open to domestic relocation

  164. rating
    standing or position on a scale
    • Reduced regulatory risk by establishing an enterprise compliance training function that resulted in significantly improved audit ratings.
  165. lease
    a contract granting use or occupation of property
    Oversee risk management and legal activities: client contracts, partnership agreements, leases and other legal documents.
  166. solution
    a homogeneous mixture of two or more substances
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Development
    •...
  167. function
    what something is used for
    • Develop and manage comprehensive Learning Organization Optimization program to enhance client effectiveness in training delivery, learning technologies, control, value and ROI.




    FVP | CHIEF LEARNING OFFICER 2007 – 2008 Indymac Resources
    Responsible for leading the training, communications, talent and organizational development functions consistently with corporate strategy, regulatory compliance and changing industry requirements for 10,000 employees nationwide.
  168. offering
    something put forward for acceptance
    Lead the sales process offering holistic solutions in corporate training, career development and learning technologies to large corporations.
  169. channels
    official routes of communication
    Developed and delivered comprehensive customer service training curriculum for Retail, Wholesale and Telesales employees across Consumer Lending, Investment Banking and Retail Banking delivery channels.
  170. 110
    being ten more than one hundred
    • Recognized for key accomplishments in developing cross sell/customer retention learning programs to increase cross channel volume by 110%.
  171. channel
    a deep and relatively narrow body of water
    Developed and delivered comprehensive customer service training curriculum for Retail, Wholesale and Telesales employees across Consumer Lending, Investment Banking and Retail Banking delivery channels.
  172. administration
    the act of governing or exercising authority
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Develo...
  173. 125
    being five more than one hundred twenty
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Business, MBA
    ...
  174. operation
    process or manner of functioning
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Develo...
  175. coach
    a vehicle carrying many passengers
    • Developed and managed quality control and coaching program resulting in a 50% improvement in call center performance metrics.
  176. currently
    at this time or period
    Note: currently resides in Seattle, WA and open to domestic relocation

  177. system
    a group of independent elements comprising a unified whole
    Accomplished in the establishment and oversight of talent management systems including learning, content, performance and succession planning.
  178. Foster
    United States songwriter whose songs embody the sentiment of the South before the American Civil War (1826-1864)
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Busines...
  179. acquisition
    something gained
    • Created “best in class” on-boarding program to assist in the acquisition of 3500 sales and operations employees.
  180. strengthened
    given added strength or support
    • Improved business performance, strengthened organizational capability and leverage across the enterprise and client base to drive overall effectiveness through integrated strategic talent management and learning practices.
  181. legal
    established by or founded upon law or official rules
    Oversee risk management and legal activities: client contracts, partnership agreements, leases and other legal documents.
  182. communication
    the activity of conveying information
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Development
    •...
  183. skill
    an ability that has been acquired by training
    • Developed and facilitated departmental employee development program to increase productivity, platform delivery, performance consulting, organizational development and instructional design skills.
  184. national
    of or relating to or belonging to a country
    Established and directed strategic national training and organizational development initiatives for top ten financial services institution.
  185. reporting
    the news as presented by reporters for newspapers or radio or television
    Key executive management positions reporting to CEOs, COOs and Directors.
  186. savings
    a fund of money put aside as a reserve
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Busines...
  187. establish
    set up or found
    • Reduced regulatory risk by establishing an enterprise compliance training function that resulted in significantly improved audit ratings.
  188. efficiency
    skillfulness in avoiding wasted time and effort
    Redesigned entire learning, talent and organizational development platform to streamline process and create efficiencies in delivery, evaluation, cost control and ROI. Fiduciary management, discretion and accountability for enterprise platforms across Consumer Sales, Business Sales, Originations, Consumer Cross-Sell, Customer Service and Telesales platforms.
  189. annually
    by the year; every year
    • Implemented cost control measures to reduce controllable expense by 56% annually.
  190. result
    something that follows as a consequence
    Demonstrated results in metrics and evaluation of blended performance improvement interventions.
  191. educational
    relating to the process of instruction
    • Reduced overall training costs through the establishment of a standard instructional design approach and the implementation of a global educational management system.
  192. expense
    a financial burden; money that must be paid out
    • Implemented cost control measures to reduce controllable expense by 56% annually.
  193. objective
    the goal intended to be attained
    Develop and direct the execution of sales and operating policies to support overall company objectives.
  194. developing
    of societies with low levels of industrial capability
    • Recognized for key accomplishments in developing cross sell/customer retention learning programs to increase cross channel volume by 110%.
  195. overhead
    located or originating from above
    • Streamlined business process to allow for a 15% reduction in operational overhead.
  196. activity
    any specific behavior
    Oversee risk management and legal activities: client contracts, partnership agreements, leases and other legal documents.
  197. contract
    a binding agreement that is enforceable by law
    Oversee risk management and legal activities: client contracts, partnership agreements, leases and other legal documents.
  198. requirement
    necessary activity
    • Develop and manage comprehensive Learning Organization Optimization program to enhance client effectiveness in training delivery, learning technologies, control, value and ROI.




    FVP | CHIEF LEARNING OFFICER 2007 – 2008 Indymac Resources
    Responsible for leading the training, communications, talent and organizational development functions consistently with corporate strategy, regulatory compliance and changing industry requirements for 10,000 employees nationwide.
  199. achieve
    gain with effort
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Business, MBA
    ...
  200. plan
    a series of steps to be carried out or goals to be achieved
    Proven success in instructional design and development, facilitation, e-learning, talent/succession planning, recruiting, budgeting, quality control/assurance and organizational development.
  201. reduction
    the act of decreasing something
    • Streamlined business process to allow for a 15% reduction in operational overhead.
  202. career
    the particular occupation for which you are trained
    Lead the sales process offering holistic solutions in corporate training, career development and learning technologies to large corporations.
  203. operating
    involved in a kind of operation
    Develop and direct the execution of sales and operating policies to support overall company objectives.
  204. technical
    of or relating to aptitude in a practical skill
    AVP | NATIONAL SALES TRAINING 2000 – 2002 Citigroup
    Responsible for research, development, design and delivery execution and evaluation of technical and soft skills training initiatives for Retail, Wholesale and Correspondent Sales and Customer Service platforms.
  205. increased
    made greater in size or amount or degree
    • Establishment and development of national acclimation program which reduced training expense by 22%, shortened on-boarding time and increased employee retention by 52%.
  206. risk
    a source of danger
    Oversee risk management and legal activities: client contracts, partnership agreements, leases and other legal documents.
  207. operate
    perform as expected when applied
    Develop and direct the execution of sales and operating policies to support overall company objectives.
  208. shelf
    a support that consists of a horizontal surface for holding objects
    • Created multiple “off-the-shelf” training programs for client delivery and certification.
  209. recruit
    cause to assemble or enlist in the military
    Proven success in instructional design and development, facilitation, e-learning, talent/succession planning, recruiting, budgeting, quality control/assurance and organizational development.
  210. established
    brought about or set up or accepted
    Established and directed strategic national training and organizational development initiatives for top ten financial services institution.
  211. board
    a stout length of sawn timber
    • Developed corporate acclimation/concierge program to increase on-boarding effectiveness.
  212. director
    someone who manages an organization
    Key executive management positions reporting to CEOs, COOs and Directors.
  213. bank
    financial institution that accepts deposits and lends money
    Developed and delivered comprehensive customer service training curriculum for Retail, Wholesale and Telesales employees across Consumer Lending, Investment Banking and Retail Banking delivery channels.
  214. shared
    have in common; held or experienced in common
    • Created shared service business model to reduce learning and development cost by 22%.
  215. practice
    a customary way of operation or behavior
    • Improved business performance, strengthened organizational capability and leverage across the enterprise and client base to drive overall effectiveness through integrated strategic talent management and learning practices.
  216. facility
    a building or place that provides a particular service
    • Managed a $12mm budget with multiple cost centers and facilities supporting a nationally-distributed workforce.
  217. distributed
    spread out or scattered about or divided up
    • Managed a $12mm budget with multiple cost centers and facilities supporting a nationally-distributed workforce.
  218. Cross
    a representation of the structure on which Jesus was crucified; used as an emblem of Christianity or in heraldry
    Redesigned entire learning, talent and organizational development platform to streamline process and create efficiencies in delivery, evaluation, cost control and ROI. Fiduciary management, discretion and accountability for enterprise platforms across Consumer Sales, Business Sales, Originations, Consumer Cross-Sell, Customer Service and Telesales platforms.
  219. excess
    the state of being more than full
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Develo...
  220. across
    to the opposite side
    • Improved business performance, strengthened organizational capability and leverage across the enterprise and client base to drive overall effectiveness through integrated strategic talent management and learning practices.
  221. external
    happening or arising outside some limits or surface
    Developed quality assurance and coaching programs to measure and improve internal and external customer experience metrics.
  222. officer
    a member of a police force
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Development
    •...
  223. industry
    the action of making of goods and services for sale
    • Develop and manage comprehensive Learning Organization Optimization program to enhance client effectiveness in training delivery, learning technologies, control, value and ROI.




    FVP | CHIEF LEARNING OFFICER 2007 – 2008 Indymac Resources
    Responsible for leading the training, communications, talent and organizational development functions consistently with corporate strategy, regulatory compliance and changing industry requirements for 10,000 employees nationwide.
  224. corporation
    a business firm recognized by law as a single body
    Lead the sales process offering holistic solutions in corporate training, career development and learning technologies to large corporations.
  225. 150
    being ten more than one hundred forty
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Develo...
  226. correspondent
    a journalist who supplies stories for news media
    AVP | NATIONAL SALES TRAINING 2000 – 2002 Citigroup
    Responsible for research, development, design and delivery execution and evaluation of technical and soft skills training initiatives for Retail, Wholesale and Correspondent Sales and Customer Service platforms.
  227. International
    any of several international socialist organizations
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Business, MBA
    ...
  228. chief
    the head of a tribe or clan
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Development
    •...
  229. changing
    marked by continuous modification or effective action
    • Develop and manage comprehensive Learning Organization Optimization program to enhance client effectiveness in training delivery, learning technologies, control, value and ROI.




    FVP | CHIEF LEARNING OFFICER 2007 – 2008 Indymac Resources
    Responsible for leading the training, communications, talent and organizational development functions consistently with corporate strategy, regulatory compliance and changing industry requirements for 10,000 employees nationwide.
  230. internal
    located inward
    Developed quality assurance and coaching programs to measure and improve internal and external customer experience metrics.
  231. university
    an institution of higher learning that grants degrees
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Busines...
  232. deliver
    bring to a destination
    Developed and delivered comprehensive customer service training curriculum for Retail, Wholesale and Telesales employees across Consumer Lending, Investment Banking and Retail Banking delivery channels.
  233. costs
    pecuniary reimbursement to the winning party for the expenses of litigation
    • Reduced overall training costs through the establishment of a standard instructional design approach and the implementation of a global educational management system.
  234. 400
    being one hundred more than three hundred
    • Built platform of 152 employees and over 400 training programs in 5 years.
  235. goal
    the state of affairs that a plan is intended to achieve
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Development
    •...
  236. strengthen
    make strong or stronger
    • Improved business performance, strengthened organizational capability and leverage across the enterprise and client base to drive overall effectiveness through integrated strategic talent management and learning practices.
  237. additional
    further or extra
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Busines...
  238. associate
    bring or come into action
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Develo...
  239. summit
    the top or extreme point of something
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Busines...
  240. measure
    determine the dimensions of something or somebody
    • Implemented cost control measures to reduce controllable expense by 56% annually.
  241. critical
    of a serious examination and judgment of something
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Develo...
  242. creation
    the act of starting something for the first time
    • Reduced systems training by 30% through the creation of performance support (acclimation) systems.
  243. employment
    the state of having a job
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Development
    •...
  244. recognize
    perceive to be something or something you can identify
    • Recognized for key accomplishments in developing cross sell/customer retention learning programs to increase cross channel volume by 110%.
  245. experience
    the content of observation or participation in an event
    DYNAMIC LEARNING AND TALENT MANAGEMENT EXECUTIVE
    executive summary
    High-energy learning and talent management executive with demonstrated accomplishments and over 20 years of experience in training/performance improvement and talent management.
  246. brand
    a name given to a product or service
    Created learning and talent vision, brand and key execution strategies.
  247. revenue
    the entire amount of income before any deductions are made
    • Negotiated key vendor and client contracts resulting in a 42% revenue increase.
  248. contact
    the act of touching physically
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Business, MBA
    ...
  249. saving
    recovery or preservation from loss or danger
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Busines...
  250. approach
    move towards
    Create the strategic five-year plan and implement new processes and approaches.
  251. professional
    of or relating to or suitable as an occupation
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Development
    •...
  252. document
    a representation of a person's thinking with symbolic marks
    Oversee risk management and legal activities: client contracts, partnership agreements, leases and other legal documents.
  253. consult
    seek information from
    • Developed and facilitated departmental employee development program to increase productivity, platform delivery, performance consulting, organizational development and instructional design skills.
  254. resource
    aid or support that may be drawn upon when needed
    • Develop and manage comprehensive Learning Organization Optimization program to enhance client effectiveness in training delivery, learning technologies, control, value and ROI.




    FVP | CHIEF LEARNING OFFICER 2007 – 2008 Indymac Resources
    Responsible for leading the training, communications, talent and organizational development functions consistently with corporate strategy, regulatory compliance and changing industry requirements for 10,000 employees nationwide.
  255. Washington
    1st President of the United States
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Busines...
  256. hire
    engage or hire for work
    • Reduced hire to performance window from 90+ days to 22 days.
  257. sell
    exchange or deliver for money or its equivalent
    Redesigned entire learning, talent and organizational development platform to streamline process and create efficiencies in delivery, evaluation, cost control and ROI. Fiduciary management, discretion and accountability for enterprise platforms across Consumer Sales, Business Sales, Originations, Consumer Cross-Sell, Customer Service and Telesales platforms.
  258. accomplished
    highly skilled
    Accomplished in the establishment and oversight of talent management systems including learning, content, performance and succession planning.
  259. society
    an extended group having a distinctive cultural organization
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Business, MBA
    ...
  260. cross
    a marking that consists of lines that intersect each other
    • Recognized for key accomplishments in developing cross sell/customer retention learning programs to increase cross channel volume by 110%.
  261. lend
    give temporarily; let have for a limited time
    Developed and delivered comprehensive customer service training curriculum for Retail, Wholesale and Telesales employees across Consumer Lending, Investment Banking and Retail Banking delivery channels.
  262. research
    a seeking for knowledge
    AVP | NATIONAL SALES TRAINING 2000 – 2002 Citigroup
    Responsible for research, development, design and delivery execution and evaluation of technical and soft skills training initiatives for Retail, Wholesale and Correspondent Sales and Customer Service platforms.
  263. top
    the upper part of anything
    Established and directed strategic national training and organizational development initiatives for top ten financial services institution.
  264. agreement
    harmony of people's opinions, actions, or characters
    Oversee risk management and legal activities: client contracts, partnership agreements, leases and other legal documents.
  265. recognized
    generally approved or compelling recognition
    • Recognized for key accomplishments in developing cross sell/customer retention learning programs to increase cross channel volume by 110%.
  266. manager
    someone who controls resources and expenditures
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Busines...
  267. include
    have as a part; be made up out of
    Accomplished in the establishment and oversight of talent management systems including learning, content, performance and succession planning.
  268. assist
    give help; be of service
    • Created “best in class” on-boarding program to assist in the acquisition of 3500 sales and operations employees.
  269. domestic
    of or relating to the home
    Note: currently resides in Seattle, WA and open to domestic relocation

  270. lead
    take somebody somewhere
    Lead the sales process offering holistic solutions in corporate training, career development and learning technologies to large corporations.
  271. through
    having finished or arrived at completion
    • Improved business performance, strengthened organizational capability and leverage across the enterprise and client base to drive overall effectiveness through integrated strategic talent management and learning practices.
  272. member
    anything that belongs to a set or class
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Business, MBA
    ...
  273. model
    a representation of something, often on a smaller scale
    • Created shared service business model to reduce learning and development cost by 22%.
  274. directed
    (often used in combination) having a specified direction
    Established and directed strategic national training and organizational development initiatives for top ten financial services institution.
  275. history
    a record or narrative description of past events
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Development
    •...
  276. Western
    a film or novel about life in the western United States during the period of exploration and development
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Business, MBA
    ...
  277. corp
    a business firm whose articles of incorporation have been approved in some state
    • Wrote and managed grants totaling more than $1.6million in credits to department P&L.

    SVP | CHIEF LEARNING OFFICER 2002 – 2007 American Home Investment Corp.
  278. organization
    a methodical and orderly manner or approach
    • Develop and manage comprehensive Learning Organization Optimization program to enhance client effectiveness in training delivery, learning technologies, control, value and ROI.




    FVP | CHIEF LEARNING OFFICER 2007 – 2008 Indymac Resources
    Responsible for leading the training, communications, talent and organizational development functions consistently with corporate strategy, regulatory compliance and changing industry requirements for 10,000 employees nationwide.
  279. institution
    a custom that has been an important feature of some group
    Established and directed strategic national training and organizational development initiatives for top ten financial services institution.
  280. vision
    the ability to see
    Created learning and talent vision, brand and key execution strategies.
  281. staff
    a strong rod or stick with a specialized utilitarian purpose
    • Develop and facilitate key corporate training and staff development interventions to F1000 clients.
  282. accomplish
    achieve with effort
    Accomplished in the establishment and oversight of talent management systems including learning, content, performance and succession planning.
  283. services
    performance of duties or provision of space and equipment helpful to others
    Established and directed strategic national training and organizational development initiatives for top ten financial services institution.
  284. 500
    the cardinal number that is the product of one hundred and five
    Full budgetary discretion for global enterprise training and talent management platform supporting 10,500 employees nationwide.
  285. credit
    an estimate of ability to fulfill financial commitments
    • Wrote and managed grants totaling more than $1.6million in credits to department P&L.

    SVP | CHIEF LEARNING OFFICER 2002 – 2007 American Home Investment Corp.
  286. production
    the act or process of making something
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Busines...
  287. entire
    constituting the full quantity or extent; complete
    Redesigned entire learning, talent and organizational development platform to streamline process and create efficiencies in delivery, evaluation, cost control and ROI. Fiduciary management, discretion and accountability for enterprise platforms across Consumer Sales, Business Sales, Originations, Consumer Cross-Sell, Customer Service and Telesales platforms.
  288. company
    an institution created to conduct business
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Development
    •...
  289. energy
    forceful exertion
    DYNAMIC LEARNING AND TALENT MANAGEMENT EXECUTIVE
    executive summary
    High-energy learning and talent management executive with demonstrated accomplishments and over 20 years of experience in training/performance improvement and talent management.
  290. total
    the whole amount
    • Wrote and managed grants totaling more than $1.6million in credits to department P&L.

    SVP | CHIEF LEARNING OFFICER 2002 – 2007 American Home Investment Corp.
  291. education
    activities that impart knowledge or skill
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Busines...
  292. leading
    going or proceeding or going in advance; showing the way
    • Develop and manage comprehensive Learning Organization Optimization program to enhance client effectiveness in training delivery, learning technologies, control, value and ROI.




    FVP | CHIEF LEARNING OFFICER 2007 – 2008 Indymac Resources
    Responsible for leading the training, communications, talent and organizational development functions consistently with corporate strategy, regulatory compliance and changing industry requirements for 10,000 employees nationwide.
  293. American
    of or relating to the United States of America or its people or language or culture
    • Wrote and managed grants totaling more than $1.6million in credits to department P&L.

    SVP | CHIEF LEARNING OFFICER 2002 – 2007 American Home Investment Corp.
  294. grant
    let have
    • Wrote and managed grants totaling more than $1.6million in credits to department P&L.

    SVP | CHIEF LEARNING OFFICER 2002 – 2007 American Home Investment Corp.
  295. soft
    yielding readily to pressure or weight
    AVP | NATIONAL SALES TRAINING 2000 – 2002 Citigroup
    Responsible for research, development, design and delivery execution and evaluation of technical and soft skills training initiatives for Retail, Wholesale and Correspondent Sales and Customer Service platforms.
  296. best
    having the most positive qualities
    • Created “best in class” on-boarding program to assist in the acquisition of 3500 sales and operations employees.
  297. department
    a specialized division of a large organization
    • Wrote and managed grants totaling more than $1.6million in credits to department P&L.

    SVP | CHIEF LEARNING OFFICER 2002 – 2007 American Home Investment Corp.
  298. content
    satisfied or showing satisfaction with things as they are
    Accomplished in the establishment and oversight of talent management systems including learning, content, performance and succession planning.
  299. days
    the time during which someone's life continues
    • Reduced hire to performance window from 90+ days to 22 days.
  300. built
    having a substance added to increase effectiveness
    • Built platform of 152 employees and over 400 training programs in 5 years.
  301. value
    the quality that renders something desirable
    • Develop and manage comprehensive Learning Organization Optimization program to enhance client effectiveness in training delivery, learning technologies, control, value and ROI.




    FVP | CHIEF LEARNING OFFICER 2007 – 2008 Indymac Resources
    Responsible for leading the training, communications, talent and organizational development functions consistently with corporate strategy, regulatory compliance and changing industry requirements for 10,000 employees nationwide.
  302. wide
    having great extent from one side to the other
    • Implemented an enterprise-wide performance and talent management platform.
  303. policy
    a plan of action adopted by an individual or social group
    Develop and direct the execution of sales and operating policies to support overall company objectives.
  304. base
    lowest support of a structure
    • Improved business performance, strengthened organizational capability and leverage across the enterprise and client base to drive overall effectiveness through integrated strategic talent management and learning practices.
  305. various
    having great diversity or variety
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Business, MBA
    ...
  306. success
    an event that accomplishes its intended purpose
    Proven success in instructional design and development, facilitation, e-learning, talent/succession planning, recruiting, budgeting, quality control/assurance and organizational development.
  307. share
    assets belonging to an individual person or group
    • Created shared service business model to reduce learning and development cost by 22%.
  308. leader
    a person who rules or guides or inspires others
    • Established a financial advisor training and development program with an industry benchmark return-on-investment of 12 months.

    additional career history

    SVP | NATIONAL TRAINING DIRECTOR 1994 – 2000 Alliance Financial
    VP | REGIONAL SALES MANAGER 1992 – 1994 Alliance Financial
    AVP | REGIONAL PRODUCTION LEADER 1989 – 1992 Summit Savings Bank

    education, accreditations and affiliations

    1993 – University of Washington Foster School of Busines...
  309. year
    the period of time that it takes for a planet (as, e.g., Earth or Mars) to make a complete revolution around the sun
    DYNAMIC LEARNING AND TALENT MANAGEMENT EXECUTIVE
    executive summary
    High-energy learning and talent management executive with demonstrated accomplishments and over 20 years of experience in training/performance improvement and talent management.
  310. group
    any number of entities (members) considered as a unit
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Development
    •...
  311. class
    a collection of things sharing a common attribute
    • Created “best in class” on-boarding program to assist in the acquisition of 3500 sales and operations employees.
  312. window
    a framework of wood or metal that contains a glass windowpane and is built into a wall or roof to admit light or air
    • Reduced hire to performance window from 90+ days to 22 days.
  313. prove
    establish the validity of something
    Proven success in instructional design and development, facilitation, e-learning, talent/succession planning, recruiting, budgeting, quality control/assurance and organizational development.
  314. years
    a prolonged period of time
    DYNAMIC LEARNING AND TALENT MANAGEMENT EXECUTIVE
    executive summary
    High-energy learning and talent management executive with demonstrated accomplishments and over 20 years of experience in training/performance improvement and talent management.
  315. position
    the particular part of space occupied by something
    Key executive management positions reporting to CEOs, COOs and Directors.
  316. allow
    make it possible for something to happen
    • Streamlined business process to allow for a 15% reduction in operational overhead.
  317. call
    utter a sudden loud cry
    Establishment and management of enterprise learning platforms with 150 direct employees supporting in excess of 20,000 associates in retail sales, B2B sales, operations, IT, call center, customer service and corporate administration.
    critical skillset
    • Enterprise Training Management • Process Improvement • E-learning/Blended Learning
    • Organizational Development • Change Management • Leadership Development
    • Quality Control/Assurance • Instructional Design • Sales/Leadership Develo...
Created on 一月 31, 2011

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