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sreekar K. (Australia)
170 words 2 learners

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Full list of words from this list:

words only definitions & notes
  1. helpdesk
    a service that provides information and assistance to the users of a computer network
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  2. liaise
    act as or form a connection or alliance between groups
    At least 12 months exposure to computer systems
    Must have the interpersonal and communication skills to be able to liaise with customers at all levels.
  3. housekeep
    maintain a household
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  4. ordinate
    the value of a coordinate on the vertical axis
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  5. problem solver
    a thinker who focuses on the problem as stated and tries to synthesize information and knowledge to achieve a solution
    Innovative problem solver.
  6. workstation
    a desktop digital computer that is conventionally considered to be more powerful than a microcomputer
    Co-ordinate upgrades of non-server based computing resources such as workstations and printers with the Helpdesk.
  7. solver
    a thinker who focuses on the problem as stated and tries to synthesize information and knowledge to achieve a solution
    Innovative problem solver.
  8. electronic mail
    (computer science) a system of world-wide electronic communication in which a computer user can compose a message at one terminal that can be regenerated at the recipient's terminal when the recipient logs in
    Gather and validate information regarding problem or issue received via telephone calls, electronic mail or other sources.
  9. interpersonal
    occurring among or involving several people
    At least 12 months exposure to computer systems
    Must have the interpersonal and communication skills to be able to liaise with customers at all levels.
  10. compute
    make a mathematical calculation
    Co-ordinate upgrades of non-server based computing resources such as workstations and printers with the Helpdesk.
  11. validate
    confirm the legal force of
    Gather and validate information regarding problem or issue received via telephone calls, electronic mail or other sources.
  12. co-ordinate
    a number that identifies a position relative to an axis
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  13. computer system
    a system of one or more computers and associated software with common storage
    At least 12 months exposure to computer systems
    Must have the interpersonal and communication skills to be able to liaise with customers at all levels.
  14. macro
    very large in scale or scope or capability
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such a m...
  15. configuration
    an arrangement of parts or elements
    Demonstrate strong analytical skills by identifying and solving problems
    Basic knowledge of a distributed computing environments
    Technical proficiency in the server administration and configuration, desktop configuration
    General knowledge of the corporate applications and network computing environment.
  16. escalate
    increase in extent or intensity
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  17. computing
    the procedure of calculating
    Co-ordinate upgrades of non-server based computing resources such as workstations and printers with the Helpdesk.
  18. motivate
    give an incentive for action
    Must be self motivated.
  19. server
    a person who waits on tables in a restaurant
    Co-ordinate upgrades of non-server based computing resources such as workstations and printers with the Helpdesk.
  20. escalation
    an increase or intensification
    Responsibility for assigned user requests to resolution or escalation to other IT Service Delivery units.
  21. upgrade
    rate higher; raise in value
    Co-ordinate upgrades of non-server based computing resources such as workstations and printers with the Helpdesk.
  22. Monitor
    an ironclad vessel built by Federal forces to do battle with the Merrimac
    Monitor outstanding service requests to ensure timely completion.
  23. telephone call
    a telephone connection
    Gather and validate information regarding problem or issue received via telephone calls, electronic mail or other sources.
  24. general knowledge
    knowledge that is available to anyone
    Demonstrate strong analytical skills by identifying and solving problems
    Basic knowledge of a distributed computing environments
    Technical proficiency in the server administration and configuration, desktop configuration
    General knowledge of the corporate applications and network computing environment.
  25. packaged
    enclosed in a package or protective covering
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such a macr...
  26. desktop
    the top of a desk
    Demonstrate strong analytical skills by identifying and solving problems
    Basic knowledge of a distributed computing environments
    Technical proficiency in the server administration and configuration, desktop configuration
    General knowledge of the corporate applications and network computing environment.
  27. technician
    someone who is trained in a specific process
    Assist helpdesk and other support technician staff in support of products and problem resolution.
  28. verbally
    by means of language
    Business Skills:

    Ability to communicate effectively both verbally and in written form with personnel at various levels of the organisation.
  29. vendor
    someone who exchanges goods or services for money
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  30. closure
    termination of operations
    Assist in software testing of new product deployment or upgrade of existing products
    Closure of calls within defined service levels.
  31. deployment
    the distribution of forces in preparation for battle or work
    Assist in software testing of new product deployment or upgrade of existing products
    Closure of calls within defined service levels.
  32. user
    someone who employs or takes advantage of something
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  33. analytical
    using or skilled in using reasoning
    Demonstrate strong analytical skills by identifying and solving problems
    Basic knowledge of a distributed computing environments
    Technical proficiency in the server administration and configuration, desktop configuration
    General knowledge of the corporate applications and network computing environment.
  34. proficiency
    the quality of having great facility and competence
    Demonstrate strong analytical skills by identifying and solving problems
    Basic knowledge of a distributed computing environments
    Technical proficiency in the server administration and configuration, desktop configuration
    General knowledge of the corporate applications and network computing environment.
  35. motivated
    strongly driven to succeed or achieve something
    Must be self motivated.
  36. backup
    the act of providing approval and support
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  37. demonstrate
    give an exhibition of to an interested audience
    Demonstrate strong analytical skills by identifying and solving problems
    Basic knowledge of a distributed computing environments
    Technical proficiency in the server administration and configuration, desktop configuration
    General knowledge of the corporate applications and network computing environment.
  38. innovative
    introducing new ideas or creative methods
    Innovative problem solver.
  39. solving
    finding a solution to a problem
    Demonstrate strong analytical skills by identifying and solving problems
    Basic knowledge of a distributed computing environments
    Technical proficiency in the server administration and configuration, desktop configuration
    General knowledge of the corporate applications and network computing environment.
  40. tracking
    the pursuit by following tracks or marks they left behind
    Maintain service requests tracking system.
  41. update
    modernize
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  42. component
    one of the individual parts making up a larger entity
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such a macr...
  43. integration
    the act of combining into a whole
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such a macr...
  44. housekeeping
    the work of cleaning and running a house
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  45. assign
    select something or someone for a specific purpose
    Responsibility for assigned user requests to resolution or escalation to other IT Service Delivery units.
  46. request
    express the need or desire for; ask for
    Maintain service requests tracking system.
  47. ensure
    make certain of
    Monitor outstanding service requests to ensure timely completion.
  48. communicate
    transfer to another
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  49. customer
    someone who pays for goods or services
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  50. processing
    preparing or putting through a prescribed procedure
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  51. basic
    reduced to the simplest and most significant form possible
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  52. problem
    a question raised for consideration or solution
    Gather and validate information regarding problem or issue received via telephone calls, electronic mail or other sources.
  53. timely
    done or happening at the appropriate moment
    Monitor outstanding service requests to ensure timely completion.
  54. software
    written programs operating on a computer system
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such a macr...
  55. script
    something written by hand
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such a macr...
  56. service
    an act of help or assistance
    Maintain service requests tracking system.
  57. product
    an artifact that has been created by someone or some process
    Assist helpdesk and other support technician staff in support of products and problem resolution.
  58. independently
    on your own; without outside help
    Must be able to work independently when required, but also be able to contribute as part of a team.
  59. organisation
    an ordered manner
    Business Skills:

    Ability to communicate effectively both verbally and in written form with personnel at various levels of the organisation.
  60. applicable
    having relevance
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such a macr...
  61. unit
    a single undivided whole
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  62. outstanding
    of major significance or importance
    Monitor outstanding service requests to ensure timely completion.
  63. computer
    a machine for performing calculations automatically
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  64. printer
    someone whose occupation is printing
    Co-ordinate upgrades of non-server based computing resources such as workstations and printers with the Helpdesk.
  65. distribute
    give to several people
    Demonstrate strong analytical skills by identifying and solving problems
    Basic knowledge of a distributed computing environments
    Technical proficiency in the server administration and configuration, desktop configuration
    General knowledge of the corporate applications and network computing environment.
  66. personnel
    group of people willing to obey orders
    Business Skills:

    Ability to communicate effectively both verbally and in written form with personnel at various levels of the organisation.
  67. define
    show the form or outline of
    Assist in software testing of new product deployment or upgrade of existing products
    Closure of calls within defined service levels.
  68. skill
    an ability that has been acquired by training
    Business Skills:

    Ability to communicate effectively both verbally and in written form with personnel at various levels of the organisation.
  69. resource
    aid or support that may be drawn upon when needed
    Co-ordinate upgrades of non-server based computing resources such as workstations and printers with the Helpdesk.
  70. completion
    a concluding action
    Monitor outstanding service requests to ensure timely completion.
  71. issue
    some situation or event that is thought about
    Gather and validate information regarding problem or issue received via telephone calls, electronic mail or other sources.
  72. assist
    give help; be of service
    Assist helpdesk and other support technician staff in support of products and problem resolution.
  73. electronic
    relating to or operating by a controlled current
    Gather and validate information regarding problem or issue received via telephone calls, electronic mail or other sources.
  74. environment
    the totality of surrounding conditions
    Demonstrate strong analytical skills by identifying and solving problems
    Basic knowledge of a distributed computing environments
    Technical proficiency in the server administration and configuration, desktop configuration
    General knowledge of the corporate applications and network computing environment.
  75. initiative
    readiness to embark on bold new ventures
    Must demonstrate initiative in dealing with problems.
  76. identify
    recognize as being
    Demonstrate strong analytical skills by identifying and solving problems
    Basic knowledge of a distributed computing environments
    Technical proficiency in the server administration and configuration, desktop configuration
    General knowledge of the corporate applications and network computing environment.
  77. effectively
    in a manner producing an intended result
    Business Skills:

    Ability to communicate effectively both verbally and in written form with personnel at various levels of the organisation.
  78. relevant
    having a bearing on or connection with the subject at issue
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  79. application
    the action of putting something into operation
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  80. procedure
    a particular course of action intended to achieve a result
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  81. testing
    experimentation to determine how well something works
    Assist in software testing of new product deployment or upgrade of existing products
    Closure of calls within defined service levels.
  82. respond
    show a reaction to something
    Research, resolve and respond to questions, problems or issues.
  83. solve
    find the answer to or understand the meaning of
    Demonstrate strong analytical skills by identifying and solving problems
    Basic knowledge of a distributed computing environments
    Technical proficiency in the server administration and configuration, desktop configuration
    General knowledge of the corporate applications and network computing environment.
  84. contribute
    give, provide, or supply something
    Must be able to work independently when required, but also be able to contribute as part of a team.
  85. exposure
    the state of being exposed to harm
    At least 12 months exposure to computer systems
    Must have the interpersonal and communication skills to be able to liaise with customers at all levels.
  86. non
    negation of a word or group of words
    Co-ordinate upgrades of non-server based computing resources such as workstations and printers with the Helpdesk.
  87. level
    a relative position or degree of value in a graded group
    Assist in software testing of new product deployment or upgrade of existing products
    Closure of calls within defined service levels.
  88. resolution
    a decision to do something or to behave in a certain manner
    Assist helpdesk and other support technician staff in support of products and problem resolution.
  89. support
    the act of bearing the weight of or strengthening
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  90. package
    a wrapped container
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such a macr...
  91. defined
    showing clearly the outline or profile or boundary
    Assist in software testing of new product deployment or upgrade of existing products
    Closure of calls within defined service levels.
  92. resolve
    find a solution or answer
    Research, resolve and respond to questions, problems or issues.
  93. require
    have need of
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  94. delivery
    voluntary transfer of something from one party to another
    Responsibility for assigned user requests to resolution or escalation to other IT Service Delivery units.
  95. corporate
    of or belonging to a business firm
    Demonstrate strong analytical skills by identifying and solving problems
    Basic knowledge of a distributed computing environments
    Technical proficiency in the server administration and configuration, desktop configuration
    General knowledge of the corporate applications and network computing environment.
  96. technical
    of or relating to aptitude in a practical skill
    Demonstrate strong analytical skills by identifying and solving problems
    Basic knowledge of a distributed computing environments
    Technical proficiency in the server administration and configuration, desktop configuration
    General knowledge of the corporate applications and network computing environment.
  97. distributed
    spread out or scattered about or divided up
    Demonstrate strong analytical skills by identifying and solving problems
    Basic knowledge of a distributed computing environments
    Technical proficiency in the server administration and configuration, desktop configuration
    General knowledge of the corporate applications and network computing environment.
  98. status
    the condition or someone or something at a particular time
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  99. complaint
    an expression of grievance or resentment
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  100. staff
    a strong rod or stick with a specialized utilitarian purpose
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  101. Service
    Canadian writer who wrote about life in the Yukon Territory
    Responsibility for assigned user requests to resolution or escalation to other IT Service Delivery units.
  102. assigned
    appointed to a post or duty
    Responsibility for assigned user requests to resolution or escalation to other IT Service Delivery units.
  103. area
    the extent of a two-dimensional surface within a boundary
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  104. dealing
    method or manner of conduct in relation to others
    Must demonstrate initiative in dealing with problems.
  105. network
    an open fabric woven together at regular intervals
    Demonstrate strong analytical skills by identifying and solving problems
    Basic knowledge of a distributed computing environments
    Technical proficiency in the server administration and configuration, desktop configuration
    General knowledge of the corporate applications and network computing environment.
  106. mail
    the bags of letters and packages that are transported by the postal service
    Gather and validate information regarding problem or issue received via telephone calls, electronic mail or other sources.
  107. gather
    assemble or get together
    Gather and validate information regarding problem or issue received via telephone calls, electronic mail or other sources.
  108. services
    performance of duties or provision of space and equipment helpful to others
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  109. perform
    get done
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  110. required
    necessary by rule
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  111. existing
    having being or actuality
    Assist in software testing of new product deployment or upgrade of existing products
    Closure of calls within defined service levels.
  112. communication
    the activity of conveying information
    At least 12 months exposure to computer systems
    Must have the interpersonal and communication skills to be able to liaise with customers at all levels.
  113. manage
    be in charge of, act on, or dispose of
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  114. telephone
    electronic equipment that transmits sound over distances
    Gather and validate information regarding problem or issue received via telephone calls, electronic mail or other sources.
  115. professional
    of or relating to or suitable as an occupation
    Professional approach to work; high standards.
  116. maintain
    keep in a certain state, position, or activity
    Maintain service requests tracking system.
  117. responsibility
    the social force that binds you to a course of action
    Responsibility for assigned user requests to resolution or escalation to other IT Service Delivery units.
  118. include
    have as a part; be made up out of
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  119. concern
    something that interests you because it is important
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  120. exist
    have a presence
    Assist in software testing of new product deployment or upgrade of existing products
    Closure of calls within defined service levels.
  121. base
    lowest support of a structure
    Co-ordinate upgrades of non-server based computing resources such as workstations and printers with the Helpdesk.
  122. self
    your consciousness of your own identity
    Must be self motivated.
  123. ability
    the quality of having the means or skills to do something
    Business Skills:

    Ability to communicate effectively both verbally and in written form with personnel at various levels of the organisation.
  124. able
    having the necessary means or skill to do something
    At least 12 months exposure to computer systems
    Must have the interpersonal and communication skills to be able to liaise with customers at all levels.
  125. research
    a seeking for knowledge
    Research, resolve and respond to questions, problems or issues.
  126. track
    a line or route along which something travels or moves
    Maintain service requests tracking system.
  127. manager
    someone who controls resources and expenditures
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  128. provide
    give something useful or necessary to
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  129. standard
    a basis for comparison
    Professional approach to work; high standards.
  130. test
    standardized procedure for measuring sensitivity or aptitude
    Assist in software testing of new product deployment or upgrade of existing products
    Closure of calls within defined service levels.
  131. based
    having a base
    Co-ordinate upgrades of non-server based computing resources such as workstations and printers with the Helpdesk.
  132. source
    the place where something begins
    Gather and validate information regarding problem or issue received via telephone calls, electronic mail or other sources.
  133. knowledge
    the result of perception, learning, and reasoning
    Demonstrate strong analytical skills by identifying and solving problems
    Basic knowledge of a distributed computing environments
    Technical proficiency in the server administration and configuration, desktop configuration
    General knowledge of the corporate applications and network computing environment.
  134. contact
    the act of touching physically
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  135. system
    a group of independent elements comprising a unified whole
    Maintain service requests tracking system.
  136. approach
    move towards
    Professional approach to work; high standards.
  137. business
    the principal activity in one's life to earn money
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  138. list
    a database containing an ordered array of items
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  139. security
    the state of being free from danger or injury
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  140. development
    a process in which something passes to a different stage
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  141. administration
    the act of governing or exercising authority
    Demonstrate strong analytical skills by identifying and solving problems
    Basic knowledge of a distributed computing environments
    Technical proficiency in the server administration and configuration, desktop configuration
    General knowledge of the corporate applications and network computing environment.
  142. process
    a particular course of action intended to achieve a result
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  143. call
    utter a sudden loud cry
    Gather and validate information regarding problem or issue received via telephone calls, electronic mail or other sources.
  144. daily
    of or belonging to or occurring every day
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  145. receive
    get something; come into possession of
    Gather and validate information regarding problem or issue received via telephone calls, electronic mail or other sources.
  146. regard
    the condition of being honored or respected
    Gather and validate information regarding problem or issue received via telephone calls, electronic mail or other sources.
  147. team
    a cooperative unit
    Must be able to work independently when required, but also be able to contribute as part of a team.
  148. information
    knowledge acquired through study or experience
    Gather and validate information regarding problem or issue received via telephone calls, electronic mail or other sources.
  149. write
    name the letters that comprise the accepted form of
    Business Skills:

    Ability to communicate effectively both verbally and in written form with personnel at various levels of the organisation.
  150. various
    having great diversity or variety
    Business Skills:

    Ability to communicate effectively both verbally and in written form with personnel at various levels of the organisation.
  151. must
    a necessary or essential thing
    At least 12 months exposure to computer systems
    Must have the interpersonal and communication skills to be able to liaise with customers at all levels.
  152. month
    one of the twelve divisions of the calendar year
    At least 12 months exposure to computer systems
    Must have the interpersonal and communication skills to be able to liaise with customers at all levels.
  153. written
    set down in writing in any of various ways
    Business Skills:

    Ability to communicate effectively both verbally and in written form with personnel at various levels of the organisation.
  154. other
    not the same one or ones already mentioned or implied
    Gather and validate information regarding problem or issue received via telephone calls, electronic mail or other sources.
  155. day
    time for Earth to make a complete rotation on its axis
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  156. at all
    in the slightest degree or in any respect
    At least 12 months exposure to computer systems
    Must have the interpersonal and communication skills to be able to liaise with customers at all levels.
  157. received
    widely accepted as true or worthy
    Gather and validate information regarding problem or issue received via telephone calls, electronic mail or other sources.
  158. at least
    not less than
    At least 12 months exposure to computer systems
    Must have the interpersonal and communication skills to be able to liaise with customers at all levels.
  159. strong
    having strength or power greater than average or expected
    Demonstrate strong analytical skills by identifying and solving problems
    Basic knowledge of a distributed computing environments
    Technical proficiency in the server administration and configuration, desktop configuration
    General knowledge of the corporate applications and network computing environment.
  160. work
    activity directed toward making or doing something
    Must be able to work independently when required, but also be able to contribute as part of a team.
  161. question
    a sentence of inquiry that asks for a reply
    Research, resolve and respond to questions, problems or issues.
  162. form
    a perceptual structure
    Business Skills:

    Ability to communicate effectively both verbally and in written form with personnel at various levels of the organisation.
  163. within
    on the inside
    Assist in software testing of new product deployment or upgrade of existing products
    Closure of calls within defined service levels.
  164. least
    the superlative of `little' that can be used with mass nouns and is usually preceded by `the'; a quantifier meaning smallest in amount or extent or degree
    At least 12 months exposure to computer systems
    Must have the interpersonal and communication skills to be able to liaise with customers at all levels.
  165. high
    being at or having a relatively great or specific elevation
    Professional approach to work; high standards.
  166. room
    an area within a building enclosed by walls and floor and ceiling
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  167. general
    applying to all or most members of a category or group
    Demonstrate strong analytical skills by identifying and solving problems
    Basic knowledge of a distributed computing environments
    Technical proficiency in the server administration and configuration, desktop configuration
    General knowledge of the corporate applications and network computing environment.
  168. such
    of so extreme a degree or extent
    Perform daily processing including backups, housekeeping and day to day procedures
    Manage computer room security
    Ensure contact lists are updated
    Escalate issues to the Services Manager whether concerns customer complaint, or vendor issue
    Co-ordinate service requests with other IT support areas and/or business units when required
    Communicate status of service requests to the business user, Helpdesk staff and relevant IT support areas
    Provide basic application development services such...
  169. both
    equally or alike
    Business Skills:

    Ability to communicate effectively both verbally and in written form with personnel at various levels of the organisation.
  170. part
    one of the portions into which something is regarded as divided and which together constitute a whole
    Must be able to work independently when required, but also be able to contribute as part of a team.
Created on 七月 24, 2011

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